When you use direct debit, you may want to refund your customer an installment or even cancel the installment completely.

Please note that this is only a refund or cancellation of a single installment. If the collection period has not yet ended, the customer will be automatically directly debited again in the next period. If you would like to refund the period and stop the subscription? Then you also need to do cancel the subscription by clicking on red button "Cancel subscription/ Abonnement stopzetten"

See below a step-by-step plan for making refunds:
1 .  Go on your PayPro account and click on "Sales" or "Account" on the left bar at your Dashboard

2.  Search for your clients name in the search bar on the upper right

3. Choose the right client by clicking on the name

4. Then, click on the tab 'Payments' to load all terms for this payment. The system will now offer the option to refund.

5. When extra information is required, you will be notified in this screen. Click 'confirm' to process the refund.

That's it! The refund has been initiated! The customer will receive its refund within two business days.

Would you like to refund the period and stop the subscription? Then you need to do cancel the subscription by clicking on red button "Cancel subscription/ Abonnement stopzetten"

Something still unclear?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at support@paypro.nl.

Did this answer your question?