More help needed?
You can easily stop a customer's subscription by yourself.

  1. In your PayPro account, go to the overview 'Sales' on the left bar.

  2. In the new screen at the top right of the search bar, search for the name of your customer.

  3. Choose the right customer by clicking on the name of the customer.

  4. A pop-up screen will appear where you can see 'actions' on the right.

  5. Click on 'cancel subscription'

It's a good idea to check whether the new period is already created and being processed. If so, it is best to inform the customer that there will be 1 more direct debit.

More help needed?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at

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