You can easily stop a customer's subscription by yourself.

  1. In your PayPro account, go to the overview 'Financial' on the left bar. 
  2. In the new screen at the top right of the search bar, search for the name of your customer.
  3. Choose the right customer by clicking on the plus on the left.
  4. A pop-up screen will appear where you can see 'actions' on the right.
  5. Click 'cancel' and 'Confirm' to stop subscription.

It's a good idea to see if there's still a deadline on the way. If so, it is best to inform the customer that there will be 1 more collection.

More help needed?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at support@paypro.nl.

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