You can easily stop a customer's subscription by yourself.
- In your PayPro account, go to the overview 'Financial' on the left bar.
- In the new screen at the top right of the search bar, search for the name of your customer.
- Choose the right customer by clicking on the plus on the left.
- A pop-up screen will appear where you can see 'actions' on the right.
- Click 'cancel' and 'Confirm' to stop subscription.
It's a good idea to see if there's still a deadline on the way. If so, it is best to inform the customer that there will be 1 more collection.
More help needed?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at firstname.lastname@example.org.