We would like to inform you that we have amended our Service Agreement. The changes will take effect from 01-10-2024 for all our current and new customers. The service agreement on our website is leading. To clearly outline the changes, below is a brief summary of the key modifications.
Article C-1 Merchant Acceptance
Clause 1: PayPro will only accept your account after your identity as a user has been verified and approved according to the law and PayPro’s policy.
The current clauses 2 to 8 will be renumbered as clauses 3 to 9.
Clause 2 (new): Completing the acceptance process and providing correct information is necessary. If this is not done, you are still required to pay the agreed fees.
Section D – Funds and Payments
Article D-1 Payments
Clause 4 (new): You must check the status of a payment before delivering a product or service to a customer.
Clause 5 (new): The risk that PayPro and/or the custodian has not received a payment if the transaction does not have the status ‘paid’ or an equivalent thereof, depending on the payment method, lies with you as the seller.
Clause 6 (new): You explicitly authorize PayPro – and not you – to receive the payments, unless otherwise agreed.
Clause 7 (new): You are aware of the payment risk with PayPro and can insure yourself against it.
Article D-5 Fee
The current clauses 2 to 3 will be renumbered as clauses 3 to 4. Clause 2 (new): The fee can be monthly or yearly, depending on the choice you made for a monthly or yearly subscription at registration or at a later time.
Article D-6 Additional Fee
If PayPro has to perform extra work due to your actions, PayPro may charge additional costs for this. For example, if PayPro has to intervene in communication or receives a complaint from an Acquirer.
Section E – Miscellaneous
Article E-1 Duration of the Agreement
Clause 1: The agreement is for an indefinite period. You can terminate the agreement by email or via the dashboard, but you will not receive a refund for fees already paid.
The current clauses 2 to 6 will be renumbered as clauses 3 to 7.
Clause 2: If you have a monthly or yearly subscription, it will be automatically renewed for the chosen period unless you cancel the subscription at least one month in advance.
Article E-3 Rights and Obligations
Clause 10 (new): Depending on the payment method, you must have an easily accessible complaints procedure, for example via email and phone or chat.
Clause 11 (new): You must make the complaints procedure clearly and easily accessible to your customers.
Clause 12 (new): It is not allowed to use the service for purposes other than receiving payments from customers. For example, entering test transactions is not allowed.