If a wrong payment has occurred, you can easily refund the amount with our system.
See below a step-by-step plan for starting Bancontact refunds:
1 . Go on your PayPro account and click on "Finance" or "Balance overview" on the left bar at your Dashboard
2. Search for your clients name in the search bar on the upper right
3. Choosing the right client by clicking on the name
4. Click on "Change/Wijzigen" next to Customer details
5. Fill in the regarding IBAN and click "Save"
6. Then, click on on the "+" to load the settings for this Bancontact. The system will now offer the option to refund.
7. Now, find the rubric "Actions" (lower right), click on the "Refund" box and fill in the amount you wish to refund. Finally, click on "Confirm".
That's it! The refund has been initiated!
Note: You still have to retrieve the IBAN from the customer yourself, this information is not obtained by PayPro.
Something still unclear?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at firstname.lastname@example.org.