Is a two-factor verification enabled and have you lost both your device with Google Authenticator or Authy and the recovery codes? Follow our last resort steps below so you can get back into your PayPro account.

To regain access to your PayPro account, transactions, and your data, you need to send an e-mail to, including:

  • The same email address you used to create your account, and;

  • A copy of the same identity card or passport that you provided to PayPro for the approval of your account.

We will then review your request and send you a response within 2 working days. If we need additional clarification, we may ask you for your own safety.

Is something still unclear?
Whenever you still have any difficulties or questions feel free to start a chat (right blue button) or contact us at

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